Product Support, Warranties & Returns

At SNH Tradecentre, we want every customer to receive their order in perfect condition and enjoy many years of reliable use. While product issues are rare, the following information explains how faults, warranties and claims are handled.

Product Faults & Manufacturer Support

If you experience a fault with your product, we recommend contacting the manufacturer’s Customer Service or Technical Support department in the first instance. In many cases, they can diagnose and resolve the issue over the telephone without the need to return the product.

Where appropriate, the manufacturer may arrange for an engineer to visit your property or supply replacement parts under the terms of their warranty, often at no cost to you.

Manufacturer Warranties

Any warranty or guarantee period displayed on our website is provided solely by the manufacturer. These warranties are offered independently of SNH Tradecentre and are subject to the manufacturer’s own terms and conditions.

SNH Tradecentre passes on manufacturer warranties in good faith but does not provide or underwrite these warranties. They do not form part of your contract with SNH Tradecentre. If a manufacturer ceases trading or is unable to honour its warranty obligations, any remaining warranty cover may no longer be available.

Please note that SNH Tradecentre cannot accept liability for any additional costs arising from a product fault, including (but not limited to) labour charges, removal costs, reinstallation costs, or consequential losses.

Missing or Damaged Parts

If your order arrives with missing, damaged or incorrect parts, please contact us as soon as possible. We will work quickly with the manufacturer or supplier to arrange replacement parts or resolve the issue with the minimum possible delay.

Product Information

We make every effort to ensure that all product descriptions, specifications, dimensions and images on our website are accurate and up to date.

However, product information is supplied by manufacturers and may occasionally contain errors, omissions or changes without prior notice. Dimensions and technical specifications should therefore be treated as approximate unless specifically stated otherwise.

SNH Tradecentre, its employees and associates cannot accept liability for typographical errors, omissions or changes to manufacturer specifications.

Product Selection & Installation

It is the customer’s responsibility to ensure that the products ordered are suitable for their intended application.

Once goods have been delivered, responsibility for their safe storage, handling and installation passes to the customer.

All products must be installed by a suitably qualified person and in accordance with the manufacturer’s installation instructions, current Building Regulations and all applicable electrical, gas and plumbing regulations where relevant.

Inspecting Your Delivery

Please inspect all goods carefully within 24 to 48 hours of delivery and before arranging installation.

If you discover:

• Transit damage
• Missing parts
• Incorrect items
• Manufacturing defects visible on arrival

you must notify us within 48 hours of delivery.

For damage claims, we will require clear photographs together with a description of the issue to assist with the claims process.

Claims reported outside this period may not be accepted, particularly where the goods have been installed or used.

Installation of Goods

Products must be fully inspected before installation begins.

SNH Tradecentre cannot accept responsibility for costs incurred where products are installed before they have been checked, including labour, removal, replacement, accommodation or any other consequential costs resulting from damaged, faulty or incorrect goods.

Delivery Times

Any delivery times shown on our website are estimates and are provided in good faith. While we work closely with our suppliers and couriers to achieve these timescales, delays can occasionally occur that are outside of our control.

SNH Tradecentre cannot accept liability for any losses, costs or expenses arising from delayed deliveries.

Important: Please do not book your installer, plumber, electrician or engineer until your goods have been delivered, inspected and confirmed to be correct and free from damage.